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Refund Policy

REFUND POLICY AND WARRANTIES (See Below)

POLITICA DE DEVOLUCION Y GARANTIAS (Ver abajo)


ONLINE

Online Purchases Satisfaction Guarantee (english)
Due to health restrictions, we cannot accept returns for any lingerie, dancewear, hosiery, swimsuits or other intimate apparel or sex toys that have been taken out of their original sealed packing materials.

However, under our Customer Satisfaction Guarantee (for online purchases only), you may request a replacement of any item on the site that becomes defective during the first 30 days of ownership. If your product becomes defective after 30 days, some products offer more extensive guarantees by the manufacturer.

To request a replacement for an online purchase: If you have a defective item and are under the 30 day warranty period you may contact us at condomworldshop@gmail.com with:

- Name
- Order Number
- Picture of defective item.
- Brief explanation. 

Our customer service representatives will work with you to come up with the best solution for your situation.
 

EN LINEA

Garantía de Satisfacción en Compras en línea (spanish)
Debido a restricciones sanitarias emitidas por el Depto de Salud de PR, no podemos aceptar devoluciones de lencería, ropa de baile, medias, trajes de baño u otras prendas íntimas o juguetes sexuales que hayan sido sacados de sus paquetes o envolturas sellados originales.

Sin embargo, según nuestra Garantía de satisfacción del cliente (solo para compras en línea), puede solicitar el reemplazo de cualquier artículo del sitio que resulte defectuoso durante los primeros 30 días de propiedad. Si su producto presenta defectos después de 30 días, algunos productos ofrecen garantías más amplias por parte del fabricante.

Para solicitar un reemplazo para una compra en línea: si tiene un artículo defectuoso y se encuentra dentro del período de garantía de 30 días, puede contactarnos en condomworldshop@gmail.com con:

- Nombre
- Número de orden
- Imagen del artículo defectuoso.
- Breve explicación.

Nuestros representantes de servicio al cliente trabajarán con usted para encontrar la mejor solución para su situación.

 

STORES (Puerto Rico)

In-Store Return Policy (english): 

  • CLAIMS NEED TO BE OPENED IN THE STORE THE ITEM WAS PURCHASED AT.
  • YOUR RECEIPT IS REQUIRED TO MAKE ANY CLAIMS.
  • THERE WILL BE NO CASH REFUND.
  • IN THE EVENT OF A RETURN (NOT TOYS), A STORE CREDIT WILL BE OFFERED.
  • OUR MOVIES (DVDS) HAVE A SEVEN (7) DAY WARRANTY FOR PROBLEMS WITH AUDIO OR VISION ONLY.
  • THERE WILL BE NO RETURNS FOR TOYS AND/OR LINGERIE (NO EXCEPTIONS).
  • ALL TOYS HAVE A WARRANTY DIRECTLY WITH THE MANUFACTURER.
  • ALL OTHER MERCHANDISE WILL HAVE FOURTEEN (14) DAYS WARRANTY AS LONG AS IT HAS NOT BEEN OPENED AND THE MERCHANDISE HAS NOT BEEN USED.

TIENDAS (Puerto Rico)

Política de Devolución en tiendas (spanish): 

  • LOS RECLAMOS DEBEN HACERSE EN LA TIENDA EN LA QUE SE COMPRÓ EL ARTÍCULO.
  • SE REQUIERE SU RECIBO PARA REALIZAR CUALQUIER RECLAMACIÓN.
  • NO HABRÁ REEMBOLSO EN EFECTIVO.
  • EN CASO DE DEVOLUCIÓN (NO JUGUETES), SE OFRECERÁ UN CRÉDITO EN LA TIENDA.
  • NUESTRAS PELÍCULAS (DVDS) TIENEN UNA GARANTÍA DE SIETE (7) DÍAS SÓLO PARA PROBLEMAS DE AUDIO O VISIÓN.
  • NO HABRÁ DEVOLUCIONES DE JUGUETES Y/O LENCERÍA (SIN EXCEPCIONES).
  • TODOS LOS JUGUETES TIENEN GARANTÍA DIRECTAMENTE CON EL FABRICANTE.
  • TODA LA DEMÁS MERCANCÍA TENDRÁ GARANTÍA DE CATORCE (14) DÍAS, SIEMPRE Y CUANDO NO HAYA SIDO ABIERTA NI UTILIZADA.

 

Manufacturer extended warranties

Garantías extendidas del manufacturero.

Each manufacturer has it's own policy and warranty details. Please see the details on the product page. Click the link for more information.

Cada fabricante tiene su propia política y detalles de garantía. Consulte los detalles en la página del producto. Haga click en el enlace para obtener más información.

 BLUSH NOVELTIES

30, 60, 90 Day or 1 or 5 Year Limited Warranty depending upon the product . Includes Aria, Au Natural, B Yours, Dr. Skin, Lover Boy, Luxe, M for Men, Play With Me, Stay Hard, Temptasia and others.

 

CALIFORNIA EXOTICS

1 Year Warranty on most products, some products in JOPEN line are eligible for 10 year warranties.

Includes many brands, for a complete list follow this link: Calex Brands 

 

DOC JOHNSON

90 Days or 1 Year Limited Warranty depending upon the product.

Includes many brands, for a complete list follow this link: Doc Johnson Brands 

 

EVOLVED NOVELTIES

5 Year Limited Warranty on most toys.

Includes Evolved, Adam & Eve, Zero Tolerance, Eve's Fetish and Playboy.

 

FEMME FUN

1 Year Limited Warranty on most products. 30 Day on FFIX

 

LOVENSE - HYTTO LTD

Lush and other brands

1 Year Limited Warranty on most products

 

NASSTOYS

1 Year Limited Warranty on most toys

 

PIPEDREAM PRODUCTS

90 days on battery operated toys, 1 Year limited warranty on rechargeable toys. 
Other toys have 90, 60 and 30 days of warranty depending on the product.
Registration is needed.

PRODUCT REGISTRATION

 

ROMP

2 Year limited warranty on most products. RMA Request form

 

THE RABBIT COMPANY

5 Year Limited Warranty on most products. RMA Request form. Needs proof of purchase
and a picture of the product.

 

WE-VIBE

2 Year Limited Warranty on most products. RMA Request form. Needs serial number
from the box.

 

WOMANIZER

5 Year Limited Warranty on most products. RMA Request form.

 

Satisfyer

15 Year Limited Warranty. 5 years directly and 10 more of support and service. For Reclamations and/or warranty cases read the details on their website.

Guarantee | Satisfyer IE

 

Sensuelle

2 Year Limited Warranty. Only applies to mechanical failure of the toy from the date of purchase. RMA Request

Warranty Service Form – Nu Sensuelle

 

Dame

2, 3 Years Limited Warranty depending on the product. See details on their website.

FAQs – Dame Products

 

Je Joue

2 Year Limited Warranty

Returns & Guarantee | Je Joue

 

Body Wand

1 Year Limited Warranty, the product must be registered with The Bodywand during this 1-year period

Warranty (thebodywand.com)

 

Pulsar

Product Registration is necessary, many Pulsar® products include a hassle-free warranty. Expert will help determine if your product is covered

 https://www.pulsarvaporizers.com/pages/warranty-registration – Pulsar Vaporizers

 

Palm Power

PalmPower products offer a complimentary 90 day limited warranty for any defects in materials and workmanship from the date of original retail purchase.

Warranty | palmpower

 

Our Erotic Journey

5 Year Limited Warranty

Warranty (oureroticjourney.com)

 

Vedo

1 Year Warranty, requires proof of purchase from a VēDO Authorized Retailer

https://www.vedo.toys/support/warranty-and-replacement/

 

Fleshlight
CUSTOMER SERVICE

 

Curve Toys

Limited Warranty. Customer Service Form

CURVE TOYS CUSTOMER SERVICE


XR Brands

• All of XR Brands products come with a 30-day limited warranty, unless otherwise noted.
• The Thunderstick Wand, Thunderstick 2.0, Divinity Wand and Bloomgasm hold a 1-year warranty.
• The Shegasm, Vibrassage & Lickgasm by INMI products hold an extended 5-year warranty.

RMA REQUEST FORM.

XR BRANDS CONSUMER PRODUCT WARRANTY POLICY

 

Maia Toys

Lifetime Limited Warranty (Pleasure Promise). Product Registration is required within 30 days of purchase to activate the Pleasure Promise Warranty.

MAIA TOYS WARRANTY