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Refund Policy

Online Purchases Satisfaction Guarantee
Due to health restrictions, we cannot accept returns for any lingerie, dancewear, hosiery, swimsuits or other intimate apparel or sex toys that have been taken out of their original sealed packing materials.

However, under our Customer Satisfaction Guarantee (for online purchases only), you may request a replacement of any item on the site that becomes defective during the first 30 days of ownership. If your product becomes defective after 30 days, some products offer more extensive guarantees by the manufacturer.

 

To request a replacement: If you have a defective item and are under the 30 day warranty period you may contact us at condomworldshop@gmail.com with:

- Name

- Order Number

- Picture of defective item. 

- Brief explanation. 

 

Our customer service representatives will work with you to come up with the best solution for your situation.

 

In-Store Return Policy:

 

  • CLAIMS NEED TO BE OPENED IN THE STORE THE ITEM WAS PURCHASED AT.
  • YOUR RECEIPT IS REQUIRED TO MAKE ANY CLAIMS.
  • THERE WILL BE NO CASH REFUND.
  • IN THE EVENT OF A RETURN A STORE CREDIT WILL BE OFFERED.
  • OUR MOVIES (DVD) HAVE A SEVEN (7) DAY WARRANTY FOR PROBLEMS WITH AUDIO OR VISION ONLY.
  • THERE WILL BE NO RETURNS FOR TOYS (NO EXCEPTIONS).
  • ALL TOYS HAVE A WARRANTY DIRECTLY WITH THE MANUFACTURER.
  • ALL OTHER MERCHANDISE WILL HAVE FOURTEEN (14) DAYS WARRANTY AS LONG AS IT HAS NOT BEEN OPENED AND THE MERCHANDISE HAS NOT BEEN USED.

 

 

Manufacturer Extended Warranties 

 

BLUSH NOVELTIES

30, 60, 90 Day or 1 or 5 Year Limited Warranty depending upon the product .Includes Aria, Au Natural, B Yours, Dr. Skin, Lover Boy, Luxe, M for Men, Play With Me, Stay Hard, Temptasia and others.

 

CALIFORNIA EXOTICS

1 Year Warranty on most products, some products in JOPEN line are eligible for 10 year warranties.

Includes many brands, for a complete list follow this link: Calex Brands 

 

DOC JOHNSON

90 Day or 1 Year Limited Warranty depending upon the product.

Includes many brands, for a complete list follow this link: Doc Johnson Brands 

 

EVOLVED NOVELTIES

5 Year Limited Warranty on most toys

Includes Evolved, Adam & Eve, Zero Tolerance, Eve's Fetish

 

FEMME FUN

1 Year Limited Warranty on most products. 30 Day on FFIX

 

LOVENSE - HYTTO LTD

Lush and other brands

1 Year Limited Warranty on most products

 

NASSTOYS

1 Year Limited Warranty on most toys

 

PIPEDREAM PRODUCTS

90 day on battery operated toys, 1 Year limited warranty on rechargeable toys. Product Registration

 

ROMP

2 Year limited warranty on most products

 

THE RABBIT COMPANY

5 Year Limited Warranty on most products

 

WE-VIBE

2 Year Limited Warranty on most products

 

WOMANIZER

5 Year Limited Warranty on most products

 

Satisfyer

15 Year Limited Warranty

Guarantee | Satisfyer IE

 

Sensuelle

2 Year Limited Warranty applies to mechanical failure from the date of purchase

Warranty Service Form – Nu Sensuelle

 

Dame

2 Year Limited Warranty

FAQs – Dame Products

 

Je Joue

2 Year Limited Warranty

Returns & Guarantee | Je Joue

 

Body Wand

1 Year Limited Warranty, the product must be registered with The Bodywand during this 1-year period

Warranty (thebodywand.com)

 

Pulsar

Product Registration is necessary, many Pulsar® products include a hassle-free warranty. Expert will help determine if your product is covered

 https://www.pulsarvaporizers.com/pages/warranty-registration – Pulsar Vaporizers

 

Palm Power

90 Days Limited Warranty

Warranty | palmpower

 

Our Erotic Jorney

5 Year Limited Warranty

Warranty (oureroticjourney.com)

 

Vedo

1 Year Warranty, requires proof of purchase from a VēDO Authorised Retailer

https://www.vedo.toys/support/warranty-and-replacement/